Quickly respond to customer needs on any channel.
What is Salesforce Service Cloud®?
Service Cloud is all about keeping your customers happy by delivering exceptional customer service. Service Cloud gives you a platform to empower clients through self service portals, your service team the full picture of your customers, connect sales & service teams and provide management with overviews to ensure high levels of service delivery.
What can you do with Service Cloud?
Our Salesforce consulting services aim to help you maximize your Salesforce ROI to drive sales, boost productivity and improve customer service, while cutting down operational costs and time to market. Using our team of researchers, designers and developers implement game changing solutions and create meaningful customer experiences that drive significant business impact.
As a renowned Salesforce consulting companies in Germany, USA and India Octawia Solutions helps you choose the right Salesforce product for your business. Hire Salesforce consultants.
Are you looking to transform your business by moving into the Salesforce platform or if you have an existing Salesforce platform but needs optimization or has adoption issues, our experts can match your business needs with our full-cycle development and support? We have the skills and expertise to overcome the challenges you face daily, to extend your Salesforce platform to automate your entire business.
Increase in agent productivity
Faster first contact resolution
Increase in customer retention
Get the best out of Service Cloud with Octawia
Support every customer, anytime, anywhere. We offer you tools for delivering personalized customer support through variety of channels.
1. Customer Service
We help you get registered as a Salesforce customer on the Salesforce AppExchange so that you can upload the application. Upon creation of a demo functionality (which is included in the application to let other users try it out), you are almost ready.
2. Omni Channel Communication
We help you get registered as a Salesforce customer on the Salesforce AppExchange so that you can upload the application. Upon creation of a demo functionality (which is included in the application to let other users try it out), you are almost ready.
What are your options?
If you are taking your first steps with Salesforce, or evolving your existing platform, our experts can match your needs with either full-service consulting and delivery projects, staff augmentation or support. Click to find out more.
Not sure where to start?
Talk to us. We will work with you collaboratively to identify and analyze your requirements,
and will assist you in developing and implementing the right solution.
and will assist you in developing and implementing the right solution.